Recuperative Care Support Worker 42-hour


Under the compassionate leadership of the Recuperative Care Supervisor, the role of a Recuperative Care Support Worker is pivotal in providing essential support to homeless individuals seeking to recover and successfully reintegrate into the community following their hospital discharge. This article delves into the responsibilities, qualifications, and special conditions associated with this critical role in our Community Services program.

Key Responsibilities

In this role, the Recuperative Care Support Worker will extend personal support, homemaking services, and care coordination to individuals grappling with chronic homelessness, often coupled with severe and chronic mental illnesses and/or addiction issues. Their duties align with the philosophy, objectives, policies, and procedures of Community Services. The Recuperative Care Support Worker operates as an integral part of a multidisciplinary team that includes the Recuperative Care Supervisor, Intensive Case Manager, Manager of Homeless Operations, Bridge Housing Shelter Supervisor, and Medical Director.



  • A high school diploma or its equivalent.
  • Completion of an approved Community College Personal Support Worker (PSW) Certificate Course or an equivalent education as permitted by FLTCA, 2021.
  • Additional training in Gentle Persuasive Approaches (GPA) is an asset.

Knowledge and Experience:

  • A minimum of three months of current experience in a Supportive Housing/Assisted Living Program or related experience in providing personal support services.
  • Profound understanding of resident/client safety issues and a demonstrated capacity to apply safety practices.
  • Prior experience working with homeless populations and/or vulnerable individuals is advantageous.


  • Proficiency in communication, analytical thinking, problem-solving, and time management.
  • Ability to analyze and assess clients’ needs effectively.
  • Exceptional interpersonal skills and a demonstrated ability to comprehend the unique requirements of homeless individuals.
  • Display flexibility and resourcefulness in promoting client independence and improving their quality of life.
  • Exhibit teamwork, problem-solving, and leadership skills that are vital for handling crisis situations.
  • Discretion in handling confidential information.
  • Capability to work effectively under pressure and during crises.
  • Skills in areas such as addictions, housing, community outreach, concurrent disorders, and general physical health are highly regarded.
  • Proficiency in using computer applications.

Special Conditions

  • The program operates round the clock, 365 days a year.
  • Work is performed independently, following established work procedures, departmental protocols, and safety guidelines, as well as regional policies.
  • The position requires a Vulnerable Sector Records Check in accordance with the Corporate Criminal Record Check Policy.
  • Flexibility in working hours, including days, evenings, nights, weekends, and holidays.
  • Demonstrated experience in working with individuals with severe mental illness while maintaining objectivity to align with the program’s philosophy and objectives.
  • Physical and mental capability to perform job duties effectively and build positive rapport with clients.

Closing Statement

Join us in exploring the beauty of the Niagara Region and become a part of a dedicated team committed to addressing tomorrow’s challenges today! If you believe you possess the qualities and qualifications that make an excellent team member, we invite you to submit your online application.

We appreciate the interest of all candidates, and while we thank everyone for their applications, only those selected for an interview will be contacted.

If you require accommodations during the application process, as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, please reach out to us using the following alternative formats:

  • Email:
  • Phone: 905-980-6000 or 1-800-263-7215
  • Bell Relay: 1-800-855-0511
  • In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
Job Category: Caregiver
Job Type: Employee assistance program
Job Location: Canada Niagara
Job Salary: $30.02–$31.73 an hour
Job Time: 12 hour shift Evening shift Holidays Night shift Rotating shift Weekends as needed

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